Refund policy

At KneeToes, we want you to shop with confidence. If something isn’t quite right, our return and refund process is designed to be simple, transparent, and fair. Please review the policy below to understand how store credit, exchanges, and refunds are handled, along with the conditions and steps required to complete a return. This helps ensure a smooth experience for both you and our team.

Refund & Return Policy

Store Credit or Exchange
If the customer chooses store credit or an exchange, we will refund the full product amount as store credit.
Refund to Original Payment Method
If the customer chooses a refund to the original payment method, we will refund the original product amount.
Condition of Returned Products
All refunds, in any form, will be processed only after the product reaches our facility and is confirmed to be unworn and in its original packaging.
Defective Products
We only accept worn products as returns in cases of defects. Customers have 30 days to return defective items.
For defective products, we will refund the original product amount
Initial Shipping Cost
The initial shipping cost is non-refundable in all cases, as the product has already been shipped to the customer.

Return Process

The customer must visit our returns portal and submit a return request.
The returns portal will provide two return options:

QR Code Return: A QR code will be generated, which can be shown at any UPS or FedEx store. The staff will process the return and provide a receipt.
Self-Service Return: A shipping label will be provided for the customer to print, attach to the package, and ship the item themselves.

The refund amount will depend on whether the customer chooses store credit or a refund to the original payment method.
Refunds will be processed within 5 days of the product reaching our facility.